At Finecrafts Corporate Gifting Pvt. Ltd. (FCG), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website fcg.co.in or place an order with us.

1. Information We Collect

When you visit our website, we automatically collect certain device information, including your browser type, IP address, time zone, and cookie data. As you browse, we also collect details about pages and products you view and how you interact with the site. We refer to this as “Device Information”.

We collect Device Information using the following technologies:

• Cookies — data files placed on your device that often include an anonymous unique identifier.
• Log files — track actions on the site and collect IP address, browser type, ISP, referring/exit pages, and date/time stamps.
• Web beacons, tags, and pixels — electronic files used to record information about how you browse.
  
  

When you place an order, we also collect your name, billing address, shipping address, payment information (such as UPI ID, card details, or net banking credentials), email address, and phone number. We refer to this as “Order Information”.

2. How We Use Your Information

We use Order Information to fulfil orders placed through our site — including processing payment, arranging dispatch, and sending invoices or order confirmations. We also use this information to:

• Communicate with you about your order status and enquiries;
• Screen orders for potential risk or fraud;
• Share updates about new products, offers, or gifting collections (only when you have opted in).
  
  

We use Device Information to improve and optimise our website, understand browsing behaviour, and assess the performance of our marketing campaigns.

3. Sharing Your Personal Information

We may share your personal information with trusted third-party service providers who assist in operating our website and fulfilling orders — such as payment gateways, shipping partners, and analytics services. These providers are obligated to keep your data confidential and use it only for the services they provide to us.

We may also share your information to comply with applicable Indian laws and regulations, or in response to a lawful request from government or regulatory authorities.

4. Data Retention

When you place an order, we retain your Order Information for our records unless and until you request deletion. You may write to us at info@fcg.co.in to request removal of your data, subject to any legal obligations we may have to retain it.

5. Your Rights

You are responsible for maintaining the confidentiality of your account credentials. FCG reserves the right to refuse service, terminate accounts, or cancel orders in cases of misuse or violation of our terms. By placing an order, you confirm that you are 18 years of age or older and that all information provided is accurate and truthful.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are processed through secure, encrypted payment gateways.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Updated policies will be published on our website with a revised date.